What is the Government Gateway?

The Government Gateway is the website you will use to sign up for any of the UK Government's services which are available over the Internet www.gateway.gov.uk . It is an important part of the Government's strategy of delivering 'joined up' Government, as it enables people to communicate and register and enrol to use Government services from a single point of entry.

What are the benefits of using the Government Gateway?

Once you are a registered user there will be no need to remember different user ids and passwords for each of the government services you use. One Single User ID, One Password and you will have access to all the government services that you have enrolled to use.

What do I need for enhanced security?

With effect from 16 December 2002, to logon to landweb direct using the 'Enhanced sign-in' method you will need to obtain a Government Gateway User ID and password by registering and enrolling for the landweb direct service at www.gateway.gov.uk

What information do I need to register and enrol to use the landweb direct service via the Government Gateway?

To register with the Government Gateway the only information you will need is your name, your email address and a password which you will need to create as part of the registration process. Email address is optional but we recommend that you include this.To enrol for landweb direct on the Government Gateway you will need to have completed your registration forms and submitted them to LRNI. Once your application has been accepted you will be sent a letter containing 'Known Facts' - LWD User Name and LWD Access ID - you will need these known facts to enrol for landweb direct.

What are known facts?

Known Facts are unique details that have been supplied to the Government Gateway by LRNI to enable suspense account holders to enrol to use the landweb direct service. There are two 'Known Facts' that you need when enrolling on the Government Gateway for landweb direct.

Fact One: LWD User Name

Fact Two: LWD Access ID

LRNI will communicate both of these facts to you in a letter.

To successfully enrol for the LandWeb Direct service, the known facts entered by you must match the known facts supplied by LRNI to the Gateway.

Who is required to register for landweb direct via the Government Gateway?

Only landweb direct users who have opted to use a suspense account are required to register for access to landweb direct via the Government Gateway.

Once I have registered for the Government Gateway - what should I expect to receive by post and/or email?

Your Government Gateway User ID will be displayed on your screen as soon as the online enrolment process has been successfully completed. This will ensure that you will be able to use the service immediately.

You will receive a 'User ID' confirmation letter plus an additional 'Welcome' letter from the Government Gateway within 7 days of registration and enrolment. At the bottom of both letters is a security strip in which is enclosed your Government Gateway User ID.

Please ignore any reference in the confirmation letter to submitting documents electronically as this service is not available to users of landweb direct.

If you enter your email address during the registration process, you will also receive a 'Gateway Enrolment Notification' email from Government Gateway. As a landweb direct user, your Government Gateway User ID will be displayed instantly on the screen once your enrolment has been successfully completed. You do not have to wait for your confirmation letter in the post before you can start using the service. Again, please ignore any references on the email to submitting documents electronically as they are not applicable to landweb direct.

Any references to registering as an organisation should also be ignored as all landweb direct users register as individuals.

Who should I contact if I am having problems?

You should contact Land Registry's Business Helpdesk on 028 90251700.

What do I do if I have forgotten my Government Gateway User ID?

You should contact Land Registry's Business Helpdesk on 028 90251700. LRNI will request the Government Gateway Team to disable your account and you will be asked to re-register and re-enrol. Note that once your original account has been disabled even if you remember the details at a later date you will not be able to use them.

What do I do if I have forgotten my Government Gateway Password?

You should contact Land Registry's Business Helpdesk on 028 90251700.

How do I change my Government Gateway User ID?

Unfortunately that is not possible.

How do I change my Government Gateway Password?

You need to go to www.gateway.gov.uk and enter your Government Gateway User ID and Current Password.

Then Select 'Your Details'

Followed by selecting 'Change Password'

You will need to enter your current password and then enter what you would like your new password to be. You will need to enter this password again to confirm.

Click here for further information.

What do I need my LWD User Name and Password for?

You will need them if you ever wish to pay for landweb direct transactions other than by suspense account.

What is the difference between the terms 'Government Gateway User ID' and 'LWD User Name'?

The LWD User Name is the sign- in name allocated to you by LRNI which can only be used if you are using the standard sign-in method. However, suspense accounts require the additional security of enhanced sign-in.

The Government Gateway User ID is a 12 to 16 digit alpha-numeric number such as 'BBIH152B3EHV' allocated by the Government Gateway. The Gateway User ID is not easy to remember and unfortunately cannot be changed. You should write your User ID down and keep it safe as you will need it every time you sign in to landweb direct using enhanced security.

You enter your Government Gateway User ID in the box 'User Name/ID', followed by the password you created during the registration process.